Terms of Use

Effective: May, 2026

These Terms of Use describe a contractual relationship ("Terms") between you and GLOCAL REACH PTE. LTD. ("we", "us", or "our") regarding your use of the EchoFamily ("App" or "Services").

PLEASE READ THESE TERMS OF USE CAREFULLY SINCE THESE TERMS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS. BY ACCESSING OR USING THE APP OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, PLEASE DO NOT ACCESS THE APP OR SERVICES.

A. Your Eligibility

You may use the App and or Services only if:

• You can form a binding contract or agreement with us.
• You are in compliance with all applicable laws and regulations and these Terms.
• You are an individuals and not by entities or companies.

To be eligible to use the Services, you must be at least 13 years old (or the minimum legal age required to provide consent for processing of personal data and or accepting these Terms in the country where you are located), otherwise you must stop using the App and or Services, or gain your parent or guardian's consent of approval to use the App and or Services. We do not direct the App to children and children may not access or use the App unless their use is directly authorized by their parent, guardian or another authorized adult who agrees to be bound by these Terms.

The parents and or guardians agree to the following if they provide consent or approve for their children to use the App and or Services:

• Take all the responsibility for and exercise oversight of their children's use of the App, such as to make sure that children's use is always in accordance with all applicable laws, rules and regulations and these Terms.
• Take all the responsibility for their children's compliance with these Terms and use of the App.
• Take all the responsibility for the disclaimers, waivers and limitations of liability set out in these Terms on your children's behalf and your own behalf.

B. Your Account

If you need to use our App and Services, you have to have an account with us. After you create an account with us, you are able to access to the functionality of our App. The functionality of our App may be amended or modified by us frequently in our sole discretion. You shall provide some data to create the account and you warrant that the data you provide is complete and accurate, otherwise you shall bear all the legal responsibilities incurred.

You shall appoint a password when you create the account. We strongly suggest that you use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. It is your responsibility to keep your password safe and therefore you are solely responsible for the activity that occurs on your account. If any unauthorized use of or any breach of your account, you must contact and notify us as soon as possible. Under no circumstances shall we be liable for any damages or losses caused by any unauthorized use of your account.

C. Availability of the Services

We do not guarantee that we will provide the App or Services permanently. From time to time, we may stop providing all or part of any features of the App, change the App or Services, or create usage limits for the App or Services, without any prior written notices, for the purposes of complying with the law or preventing illegal activities on the App, or preventing any abuse use of our Services, or making improvements on security or performance, or if elements of the Services are no longer able to be provided by us.

If you do not accept or like the changes mentioned above, you can terminate your relationship with us by closing your account at any time.

D. Our Right to Terminate the App or Services

We have the right to terminate or suspend your access to the App or Services temporarily or permanently without any prior written notices and liability if we in our sole and reasonable discretion that:

• If your account has been inactive for 12 months or more.
• If you repeatedly or materially breach these Terms.
• If the App is outside our control for any reason.
• If we stop providing the App or Services for any reason.

Before we suspend or terminate your access to our App or Services, we will provide you with prior notice in most cases, except if:

• It will compromise an investigation or the operation of the App or Services or our systems.
• It will cause harm to our users.
• It will be in breach of applicable laws or the direction of a legal enforcement authority.
• We have reasons to think that it would cause us or other person legal liability.

E. Usage Rules

You are granted a personal, limited, non-exclusive, non-transferable, non-sub licensable license to access and use the App for your personal, non-commercial use only and as allowed by the features of the App. However, we may terminate this right at any time if you materially or repeatedly fail to comply with any of the provisions set out in these Terms, for any reason outside of our control or if we stop providing the App.

You are fully responsible for all activities due to your actions with us. You shall not access or use the App in any manner that:

• may be harmful to the operation of the App.
• may be harmful to us or to any other user.
• may be unlawful.
• interfere with other users' use or enjoyment of the App.

You agree that you will not:

• provide false, inaccurate or misleading information.
• engage in any activities related to the App that violate any applicable law, statute, regulation, or ordinance or breach these Terms or any other agreement or policy you have with us.
• use any device, software, routine, file or other tool or technology, including but not limited to any viruses, trojan horses, worms, time bombs or cancel bots, intended to damage or interfere with the App or to surreptitiously intercept or expropriate any system, data or personal information from the App.
• take any action that imposes an unreasonable or disproportionately large load on our infrastructure, including but not limited to denial of service attacks, "spam" or any other such unsolicited overload technique.
• copy, transmit, distribute, disassemble, publicly display, republish, license, sell, or disclose any part of the App in any medium, such as by any automated or non-automated "scraping" or by creating any derivative works of the App.
• transmit spam, chain letters, or other unsolicited email and in-app messages.
• bypass the actions we may take to prevent or restrict access to or use of the App or the content therein, such as, attempting to bypass any age gating or parental consent mechanisms or providing false or inaccurate information regarding your age or country and state (as applicable) of residence.
• use the App or Services for any commercial purposes.
• access any content on the App through any technology or means other than those provided or authorized by us.
• use any technical means to reproduce or copy this Service or AI related Service.
• violate, or promote the violation of, any applicable law, rules or regulation, or these Terms, such as, any laws regarding patent, trademark, trade secret, copyright, or other intellectual property or legal rights (including the rights of publicity and privacy of others), human trafficking, stalking, credit card fraud, the export of data or software.

F. Fees, Payment and Refunds Terms

You warrant that you agree to the pricing and payment terms showed at the time you choose to subscribe features of the App. At any time and in our sole discretion, the fees and charges for existing features or Services may be modified and additional fees and charges may occur if we add new features or Service.

At the beginning of your subscription term, and at the start of each billing period thereafter, at the then-current subscription fee, you should pre-pay all the subscription fee add taxes and other charges. Unless you cancel the renew in advance, your subscription with us will renew automatically. If the subscription fees increases, we will give you prior notice.

You shall use the in-app payments such as from third parties like Apple to pay the fees. If you use payment method with advance authorization features (in-app payments such as from third parties like Apple), you represent that you authorize us to continue charging the payment method for all fees and charges including taxes due us, until you terminate the subscription, or your subscription is terminated by us or you choose to close your account with us.

Please note that if you need to cancel your subscription and ask for refunds, you shall submit your refunds request to Apple. It is Apple's sole responsibility to handle your refunds, we cannot issue any refunds directly to you and therefore we are not responsible for any refunds. You may not use some features or functionalities of the App after you cancel your subscription and request for refunds.

G. Communications by Emails

You agree that we will use your email address to send you App-related notifications, such as any notifications to meet the laws' requirements, instead of sending postal mails. We may also send you other information using your email address such as changes of the App, our Policy, or Terms, or special offers. You can opt out by unsubscribing from email communications from us at any time if you do not want to receive promotional information.

H. Terms for Mobile Software from Apple App Store

You acknowledge and agree that these Terms are solely between you and us, not Apple, Inc. ("Apple") and that Apple has no responsibility for the Apple-Sourced Software or content thereof. Your use of the Apple-Sourced Software must comply with the then-current App Store Terms of Use or Terms of Service. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple-Sourced Software. If the Apple-Sourced Software fails to meet any applicable warranties, you can notify Apple, and Apple will refund the price you paid for the Apple-Sourced Software to you. To the fullest extent permitted by applicable law, Apple undertakes no other warranty obligations with respect to the Apple-Sourced Software, and any other claims, losses, liabilities, damages, costs or expenses arising out of failure to comply with any warranty shall be governed entirely by these Terms and any laws applicable to us as a software provider. You acknowledge that Apple is not responsible for handling any claims made by you or any third party concerning the Apple-Sourced Software or your possession and/or your use of the Apple-Sourced Software, including but not limited to: product liability claims; any claims that the Apple-Sourced Software does not comply with any applicable laws or regulatory requirements; and claims under consumer protection or similar laws; and all such claims shall be governed solely by these Terms and any laws applicable to us as a software provider. If any third-party claim that the Apple-Sourced Software or your possession and use of that Apple-Sourced Software infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. Both you and us acknowledge and agree that, Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as relates to your license of the Apple-Sourced Software, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as relates to your license of the Apple-Sourced Software against you as a third-party beneficiary thereof.

I. Terms for AI-related Services

When using the AI-related Services of the App, you must comply with applicable laws and regulations, and you must not use new technologies/applications based on deep synthesis to create, publish, or disseminate false information. All content provided based on AI-related Services relies on generative artificial intelligence models and may contain errors or omissions. Our AI-related Service makes no guarantee as to the accuracy, completeness, or functionality of its output content, and the output content does not represent our attitude or opinion. You are solely responsible for any consequences and liabilities arising from any judgments made based on the AI-output content or any subsequent actions taken accordingly, including risks arising from reliance on the authenticity, accuracy, reliability, non-infringement, or fulfillment of a specific purpose of the output content.

You understand and agree that the rights to the content you input when using the AI-related Service of our App belong to you or the legally entitled intellectual property rights holder. Your use of our App and AI-related services will not affect the ownership of the aforementioned content (including input and generated content). Please comply with applicable laws and regulations when using the aforementioned content. You also acknowledge and authorize us to use the aforementioned content to maintain and improve our App and Services.

J. Intellectual Property

All content, design, graphics, compilation, and other matters to the App are protected under applicable copyrights, trademarks and other proprietary rights (including but not limited to intellectual property rights) and owned by us. The copying, redistribution, use or publication by you of any part of the App is strictly prohibited. Use of the App does not give you ownership of any intellectual property rights in any of the content, documents or other materials you access. The posting of information or materials on the App does not constitute a waiver of any right in such information and materials.

K. Security

We value the security and integrity of your personal data. However, we cannot warrant and guarantee that unauthorized third parties will never be able to use your personal for improper purposes by defeating or breaking our protection measures. You agree and agree that it is at your own risk when you provide your personal data.

L. Links to other Websites

The App may contain links to websites of other organizations which are not owned by us. If you access a third party website from the App, you do so at your own risk. These Terms do not cover how those organizations provide you with their services and or products and your legal rights and obligations with those organizations and we are not responsible for the services and or products provided by those organizations. You expressly relieve us from any and all liability arising from your use of any third-party website, service, or content. We encourage you to read the relevant terms and conditions on the other websites that you may visit.

M. Disclaimer of Warranty

WE MAKE NO COMMITMENTS OR WARRANTIES ABOUT (i) THE CONTENT, RELIABILITY, OR AVAILABILITY OF THE SERVICES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SERVICES OR (ii) THE ACCURACY, RELIABILITY OR COMPLETENESS OF THE CONTENT ON THE APP OR SERVICES. WE DISCLAIM, WITHOUT LIMITATION, ANY WARRANTY OF ANY KIND WITH RESPECT TO THE SERVICES, INCLUDING ANY WARRANTY REGARDING NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO, SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF THE SERVICES.

N. Limitation of Liability

In case of the laws of the region or country where you locate do not allow for disclaimer of certain warranties provided in this section, then those disclaimers shall not apply to you to the extent prohibited. This section shall not affect your statutory rights as a consumer. These Terms are not intended to exclude or limit our liability for:

• Death or personal injury caused by our gross negligence.
• Fraud or fraudulent misrepresentation.
• Other liability that cannot be limited or excluded by laws.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, AGENTS/MANDATARIES, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE TO YOU FOR ANY LOSSES THAT WERE NOT CAUSED BY OUR BREACH OF THESE TERMS OR ANY LOSS OR DAMAGE ARISING OUT OF THESE TERMS THAT WAS NOT, AT THE TIME THAT YOU ENTERED INTO THESE TERMS, A REASONABLY FORESEEABLE CONSEQUENCE OF OUR BREACH OF THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, AGENTS/MANDATARIES, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE APP OR SERVICES. UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE APP OR SERVICES OR YOUR ACCOUNT OR THE DATA CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

• PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR APP OR SERVICES (EXCEPT TO THE EXTENT CAUSED BY OUR GROSS NEGLIGENCE).
• ERRORS, OMISSIONS, MISTAKES, OR INACCURACIES FROM THE APP OR SERVICES OR RESULTS THAT ARE OBTAINED FROM USE OF THE APP OR SERVICES (FOR EXAMPLE, DATA, INFORMATION, LOCATION, CRASH DETECTION OR REPORTING, EMERGENCY ASSISTANCE).
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR APP AND/OR ANY AND ALL PERSONAL DATA STORED THEREIN.
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR APP OR SERVICES BY ANY THIRD PARTY.
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APP OR SERVICES.
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE APP OR SERVICES.
• THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY ANY ACTION OR INACTION OF THIRD PARTIES.

IN NO EVENT SHALL WE, OUR AFFILIATES, AGENTS/MANDATARIES, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO US HEREUNDER IN THE SIX MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

Unless prohibited by applicable laws, all legal actions arising regarding the App or Services shall be barred or prohibited unless we receive the written notification thereof within 1 year from the date of the event giving rise to such legal action.

O. Indemnification

You agree to indemnify, defend and hold us harmless from any liability, including reasonable attorneys' fees, related to your use of the App or Services or any violation of these Terms.

P. We Do Not Provide Professional Advice

No action should be taken based on any information contained or showed in the App. If the App provides or shows any professional information, such information is only for informational purposes and you should not regard it as professional advice. If you need any professional advice, you must obtain advices from the independent professional persons who are qualified or licensed in the related area.

Q. How We Will Resolve Disputes

Unless it is prohibited by applicable law, it requires you and us to arbitrate our claims so please read this section carefully. This section applies to all claims between you and us.

If you are not satisfied with our solution to solve your problems, you and us agree that to solve the claim or dispute through binding arbitration instead of in courts of general jurisdiction and as showed in the following table:

• North, Central or South America, or the Caribbean: California or U.S. Federal Law / San Francisco, California / National Arbitration and Mediation (NAM), American Arbitration Association (AAA) as alternative if NAM is unavailable
• Australia or New Zealand: Australia / Australia / Australian Centre for International Commercial Arbitration
• The United Kingdom: England and Wales / London, England / Centre for Effective Dispute Resolution
• The European Union or Switzerland: Irish Law / Dublin, Ireland / International Chamber of Commerce
• Japan: Japan / Tokyo, Japan / Japan Commercial Arbitration Association
• A country in Asia or the Pacific Region, other than Japan: Singapore / Singapore / Singapore International Arbitration Centre

Arbitrators can award the same damages and relief that a court can award unless expressly limited in this section. Class arbitrations and class actions are not permitted. Any arbitration under these Terms will take place on an individual basis.

By sending written notice of your decision to opt out to wangqi@glocalreach.com within 30 calendar days after you agree to these Terms, you are entitled to opt out the arbitration requirements. The notice mentioned above shall include:

• The name of the person who is decided to opt out.
• The contact info, such as phone number, email or mailing address.
• The statement that the person wishes to opt out of requirements to arbitrate and instead agree to resolve claims in court.

If you fail to send such notice of opting out of arbitration within the time limits, it shall be deemed that you agree to be bound by these arbitration requirements.

R. Waiver and Severability

Our failure to exercise or enforce any rights or provisions in these Terms shall not constitute a waiver of such right or provision. If any part or provision of these Terms is found to be unenforceable, such part or provision may be modified to make the Terms as modified legal and enforceable. The balance of the Terms shall not be affected.

S. How to Reach Us

If you have a question about these Terms, please contact us via email: wangqi@glocalreach.com

T. Changes

Although most changes are likely to be minor, we may change these Terms from time to time. We encourage you to frequently check this page for any changes to these Terms. Your further use of the App after a change to our Terms of Use will be subject to the updated Terms.